1st Line Support Engineer

A 1^st Line Support Engineer is required by an independent MSP and IT Consultancy in central London. You will be the first point of contact in the Support Department and will help customers by organising, prioritising, diagnosing, and solving their IT issues, as well as maintain existing equipment.

Currently, the role is a combination of remote and on-site when necessary. The role eventually be based in central London. You will report into the Technical Support Manager, and the salary will be approx. £22k depending upon experience.

Experience / Skills Desired

Working knowledge of Windows Desktop environments such as Microsoft Office 2013, 2016 and Office365, including setting up and repairing workstations, and preparing and configuring customer equipment remotely and on-site

Previous experience in a 1^st line Technical Support role where you have handled support calls and escalations

Basic knowledge of networking (routers, switches) and hardware (desktops, laptops), iOS, OSX and software, including being able to troubleshoot desktop issues and networking connectivity as well as install and manage software such as Adobe

Must be able to work to SLAs, be customer-oriented and possess clear written and oral communications skills

Certifications such as an MCP is advantageous

My client is an SME who is very happy to support their employees achieve their technical and career goals, including supporting IT certifications.

If you are interested in applying or learning more about this opportunity, please get in touch ASAP.